To define the characteristics of products and services according to customer expectations, the so-called House of Quality can help. However, when there is no proper understanding of the customer’s needs and expectations, the development process of products becomes misinformed, leaving such products doomed to fail. How to collaborate on the House of Quality, internally, or with a clientĮvery product developed is typically designed to fulfill a specific need of the end-user it is intended for.
How to create a House of Quality (in Excel).Download our free House of Quality template (QFD template).
